This Cookie Policy explains how Tranquil Waves ("we", "us", "our") uses cookies and similar tracking technologies on our website.

When you first visit our website, you will be presented with a cookie banner asking for your preference. Except for cookies that are strictly necessary to run the site, we will only deploy cookies on your device if you explicitly consent to them. You can change your mind or withdraw your consent at any time.

1. What Are Cookies?

Cookies are small text files that are placed on your computer, smartphone, or tablet when you visit a website. They are widely used to make websites work more efficiently, keep track of your movements within the site, remember your login details, and provide information to the site owners.

2. How We Use Cookies

We use cookies to elevate your browsing experience and keep our platform running smoothly. Specifically, we use them to:

• Ensure the core features of our website and booking system function properly.

• Keep track of items or appointments in your digital shopping cart.

• Safely process your secure online payments.

• Understand how visitors interact with our website (e.g., which pages are most popular) so we can continuously improve the experience.

3. The Types of Cookies We Use

We categorise our cookies into two main groups:

• Strictly Necessary / Essential Cookies: These are vital for the basic operation of our website. They enable core security, network management, accessibility, and features like our booking calendar and checkout. Without these, parts of our website cannot function properly. They do not require your prior consent.

• Analytics and Performance Cookies: These are optional cookies provided by our platform host (Squarespace) or third parties (such as Google Analytics). They collect anonymous information about how visitors use our site-such as which pages are visited most often or if visitors receive error messages. This data helps us optimise how our website works.

4. Managing and Controlling Your Cookies

You have full control over the cookies stored on your device:

• Our Website Banner: You can accept or decline optional cookies at any time using the preferences banner on our website.

• Your Browser Settings: You can configure your internet browser (Chrome, Safari, Edge, Firefox, etc.) to reject all cookies, accept all cookies, or notify you when a cookie is set. Each browser is slightly different, so check your browser's "Help" or "Settings" menu to learn how to change your cookie preferences.

Please note: If you choose to completely disable all cookies through your browser settings, you may still browse our site, but you may not be able to successfully use our online booking system or complete secure payments.

5. Updates to This Policy

We may update this Cookie Policy from time to time to stay aligned with technological or legal changes. Any updates will be posted directly on this page with a revised effective date.

If you have any questions about our use of cookies, please email us at: hello@tranquilwaves.co.uk.